Refund & Cancellation Policy
Last Updated: July 12, 2026
Enlisted herewith are the refund and cancellation policies in the event of order cancellation at Thyrocare Services. We strive to maintain absolute transparency and fairness for all home sample collection and diagnostic testing requests.
1. Sample Not Collected
Applies to orders paid online in advance
If the sample has not yet been collected from your home or office address, the eligibility for refunds is determined as follows:
Full 100% Refund Scenarios
The entire amount paid online will be refunded in full without any deductions in the following scenarios:
- Service Area Failure: If the booking is completed, but we do not have an active service provider or partner laboratory operating in your pincode.
- System Error: If duplicate bookings were made for the same patient due to software/network issues and you were charged multiple times.
- Service Default: If the service provider/phlebotomist fails to show up or makes no adequate attempt to provide the scheduled home collection service.
2. Sample Collected but Not Processed
Applies when sample collection is done but analysis hasn't started
In cases where the phlebotomist has already visited your home, successfully drawn the sample, but processing at the laboratory has not yet commenced:
Customer-Initiated Stops
Refund after debiting the handling charges of ₹200 to ₹300 per order if customer has requested to stop the processing after collection.
Pre-Analytical & Transit Delays
If due to some pre-analytical and transportation issues, customers are entitled to get only 100% of the paid amount from us (or opt for a free collection).
3. Sample Collected, Processed & Reported
Applies when reports are successfully generated
Once the biological sample has been drawn, transported, processed in the laboratory, and diagnostic reports have been successfully generated and delivered, no refunds can be claimed. The full medical testing service has been rendered and resources utilized, making cancellations invalid at this stage.
4. Cancelled by Laboratory (Technical Reasons)
Applies if analysis fails due to laboratory issues
Thyrocare being a major player in clinical biochemistry, and world’s largest for thyroid testing, analysis of all thyroid parameters along with many others are covered under this technology. In rare events where a sample is cancelled completely by the laboratory (all tests left unreported) due to equipment issues or technical reasons:
Resolution Policy
- Free Re-Testing: Complimentary re-testing of the sample is offered.
- Full Refund: If in case patient denies to avail the re-testing, refund will only be applicable for 60 days in the accounts, if details provided. The patient must supply correct bank details or UPI for direct transfer:
• UPI ID (e.g. username@bank)
OR
• Account Number & Account Holder Name
• Bank & Branch Name with IFSC Code
Our Refund Process
Request
Contact support via email or phone to initiate cancellation.
Validation
Our team verifies collection status and analytical logs.
Details
Submit bank details or UPI for direct transfer if required.
Credit
Amount reflects in your account in 7-10 working days.